Frequently Asked Questions including Shipping & Lead-times

  • Availability depends on production capacity at the time of booking.

    All orders are custom, baked from scratch, and scheduled on a first-come, first-booked basis. The timelines below reflect minimum planning guidelines and do not guarantee availability, particularly during peak seasons or for larger-volume orders.

    Minimum lead times (plus shipping transit time):

    • Edmonton & Calgary: 10+ business days

    • Western Canada: 12+ business days

    • Eastern Canada: 15+ business days

    Larger or more complex orders may require additional lead time beyond these minimums.

    ➡️ Holiday orders:
    During late fall and the holiday season, lead times are typically 3 –6 × longer than standard timelines, and our production calendar fills quickly. We strongly recommend reserving your production spot as early as possible—even if final quantities are not yet confirmed. For best availability, holiday orders should be initiated no later than early fall.

    Rush orders may be accommodated on a limited, case-by-case basis when production capacity allows.

  • We’re open Monday to Friday from 9:00 AM to 3:00 PM (MST). Our bakery is closed on weekends and on all Canadian statutory holidays.

  • We process all online orders Monday to Friday between 9:00 AM and 3:00 PM (MST). Our bakery is closed on weekends and on all major Canadian statutory holidays.

    Please note that an order is not confirmed until it has been received and acknowledged by us via email.

    • Orders submitted after 3:00 PM (MST) are treated as received the next business day.

    • Orders placed over the weekend or after 3:00 PM (MST) on Fridays will be processed the following Monday at 9:00 AM (MST).

    • We have reduced administration hours during the winter break, spring break and the month of July.

  • At A Worthy Cookie Inc, we specialize in three types of premium-quality desserts:​

    • Custom Sugar Cookies

    • Custom French Macarons

    • Custom Cupcakes

    Each confection type is handcrafted from scratch and tailored to your specific needs, whether for corporate gifting, special events, or milestone celebrations.​

  • Custom cookies offer a unique and personalized touch to any occasion.

    Much like a bespoke suit or a perfectly tailored dress, our cookies are one-of-a-kind and designed specifically for you. They can reflect your brand, theme, or personal style, making them memorable and relevant to a particular event, project, or purpose.

    Whether for corporate gifting, special celebrations, or marketing promotions, custom cookies provide a bespoke experience that people remember long after the event is over.

  • All of our cookies are proudly Canadian made — baked fresh from scratch in our Sturgeon County bakery using quality Canadian ingredients whenever possible.

    Every order is custom-made to ensure the freshest, most flavourful treats for your special event or gifting needs.

  • Yes, we are a licensed bakery, and all of our desserts—from cookie dough and cupcakes to icing, buttercream, and fillings—are handcrafted from scratch in-house. Because each order is made with care and attention to detail, we kindly ask for as much advance notice as possible for custom requests.

  • Yes! If you're local to the Greater Edmonton area, we offer free curbside pickup for sugar cookies, French macarons, and cupcakes directly from our cookie studio in Sturgeon County

  • Yes, we offer local delivery within Edmonton, Sturgeon County, St. Albert, and Morinville for a flat rate of $29 + GST. Delivery to surrounding areas—including Leduc, Beaumont, Spruce Grove, Stony Plain, and Sherwood Park—is available for $39 + GST. We can UPS sugar cookies to areas just past the Greater Edmonton Area.

  • We ship our sugar cookies across Canada! However, we do not offer shipping for French macarons and cupcakes due to their perishable and delicate nature. Macarons and cupcakes are available for pickup and delivery within the Greater Edmonton Area only.

    All orders are custom, baked from scratch, and scheduled on a first-come, first-booked basis.

    For orders requiring shipping, please place your order at least 10–15 business days in advance to account for preparation and shipping time.

    • Edmonton & Calgary: 10 business days

    • Rest of Western Canada: 12 business days

    • Eastern Canada: 15 business days​

    We ship through Purolator (Ground or Express) and UPS (Standard or Expedited).

  • For your reference, here are some popular Canadian destinations, along with estimated shipping times. Please keep in mind that these are just estimates and do not account for our production and processing time. We bake from scratch! All orders are on a first-come, first-booked basis.

    • Calgary: 1 business day 

    • Vancouver: 2 business days (Standard)

    • Toronto: 4-5 business days (Standard/Ground)

    • Montreal: 4-5 business days (Standard/Ground)

    • Fredericton: 6-7 business days (Standard/Ground)

    • Yellowknife: 7 business days (Standard/Ground)

    • We meticulously handle the preparation and packaging of our products; however, as a freshly baked product, breakage can occasionally occur and is beyond our control. After your product has departed from our facility, it becomes the courier or shipping company’s responsibility.

    • We cannot guarantee that your order will arrive on a specific date, but we can assure you that it will be shipped within the provided timeframe.

    • We cannot guarantee, nor do we provide, refunds for any packages delayed or damaged during delivery due to conditions beyond our control. These conditions include but are not limited to: recipient not being home, inaccurate shipping information/delivery date, weather, postal strikes, traffic delays, holiday rush season and other conditions outside our control. 

    RESIDENTIAL ADDRESSES

    ·        If you are not home to receive the package, it may be left at the door if deemed safe by the courier or shipping company. A re-delivery fee will apply if there is no secure place to leave the package. Please note that if your gift or package is left at the door, you accept all risks and liabilities, including but not limited to damage, weather exposure, or theft. We do not offer refunds or credits in such cases.

    By consenting to ship your order, you acknowledge and accept that minor breakage, late arrivals, or lost shipments are beyond the control of A Worthy Cookie Inc.

  • Our print-personalized sugar cookies include individual bagging in heat-sealed bags with ingredient labelling; this is included in the price listed above.

    The cookies are grouped into boxes or packaged as per any particular specifications we receive.

    Pricing for just iced sugar cookies does not include individual cookie bagging. This can be done if requested.

    We offer a number of packaging options for our French macarons; including bulk-packaging, bagging and boxing. Please visit the shop section of our website to view all packaging options and corresponding pricing.

  • Our classic sugar cookies keep fresh for up to three months when kept away from direct sunlight, moisture and heat. Your order is baked fresh upon your order. All sugar cookies are individually bagged and heat-sealed to maintain freshness.

  • French macarons are filled with perishable buttercream and need to be kept refrigerated. They are best within 4-6 days of receiving the order when kept refrigerated. Freezing is an option to prolong the shelf life and we can provide instructions on freezing and thawing if requested.

    Cupcakes are very perishable and best enjoyed the same day they are picked up/delivered.

  • We love offering options to our customers. Our custom sugar cookies are available in three sizes: Medium, Large, and XL.

    1. XL-sized cookies are about 85mm in size (3.25” - 3.5”)

    2. Large-sized cookies are about 72.5 mm in size (2.75” - 3.0”)

    3. Medium-sized cookies are about 60 mm in size (2.25” - 2.5”).

  • We offer a variety of clean, geometric cookie shapes including squares, rectangles, hexagons, and circles. Our custom cookies are typically made in these shapes to provide a polished canvas for your printed design.

    We usually recommend a shape based on the logo or image you provide, and offer rectangles in multiple aspect ratios to best complement your branding.

    Custom cookie shapes are also available for specific projects and with sufficient lead time can be arranged for an additional surcharge.

  • Our custom cookies are usually created using clean, geometric shapes and feature printed designs tailored to your corporate brand. Your company logo or other branded imagery is the main focus of the design, ensuring a strong and consistent visual identity.

    We can also incorporate supporting elements — such as industry-specific visuals (e.g., safety or construction graphics) and short messages like “Happy Safety Week” — to complement the overall theme of your event. Each design is prepared to fit the cookie shape while keeping your branding front and centre.

  • Sugar cookies are made in our signature buttery vanilla flavour and topped with delicious vanilla royal icing.

  • Yes, we’re happy to offer options for customers with dietary restrictions, including Gluten-free+ Dairy-free, as well as Vegan* sugar cookies. *However, as a licensed kitchen, we must advise that all major allergens—including gluten, dairy, eggs, nuts, and soy—are present on-site, and cross-contact is possible. While we take precautions, our cookies are best described as gluten-friendly rather than certified gluten-free.

  • Our bakery is not nut-free. We regularly work with almonds in the production of our French macarons and thus handle nuts on-site. As a licensed bakery, we are required to inform customers that cross-contact with nut ingredients is possible.

  • Our minimum order quantities are 50 units. We offer volume discounts on orders of 125 cookies or more—so the more you order, the more you save!

  • Yes! You’re welcome to update your order quantity—whether that means adding more items or reducing the count—up to 10 business days before your order is due for Edmonton Area orders and 15 business days for orders requiring shipping within rest of Canada.

    After that point, we’ve likely already started production and may not be able to accommodate changes because of the from scratch and custom-made nature of our products!

    If you need to make an adjustment, just reach out to us as soon as possible and we’ll do our best to help!

  • Our state of the art edible ink printers deposit the image with FDA certified food colouring which has no impact on the taste or texture of our delectable cookies.

  • Our state-of-the-art edible ink printers exclusively use 100% FDA-certified food colouring, ensuring the highest safety and quality standards. Due to the nature of these edible pigments regulated by the food authorities, inherent limitations may affect the precision of colour reproduction. While we strive to replicate the digital images provided as closely as possible, a perfect colour match cannot be guaranteed.

  • Please be aware that we are closed on weekends and during Canadian Statutory Holidays. No orders will be processed or shipped on these days.

  • While we do our best to ensure consistency, the images on our website are for reference only. Because our treats are handmade, there may be slight variations in component ratios and colours. Additionally, colours may appear differently depending on your device’s screen settings. Rest assured, every item is crafted with care and attention to detail!