Frequently Asked Questions

Planning a branded dessert order? Find answers to frequently asked questions about ordering, artwork, pricing, minimum quantities, dietary-friendly options, packaging, lead times, pickup, delivery and Canada-wide shipping.

A Worthy Cookie specializes exclusively in professionally branded desserts for corporate gifting, conferences, employee recognition, business events and promotional initiatives. If you don't find the information you're looking for below, we're always happy to help.

Ordering & Lead Times

We recommend placing your order at least 10–15 business days before your required date, plus shipping transit time for orders being shipped outside Edmonton & Area.
Availability is based on our production capacity and orders are scheduled on a first-booked basis. Larger or more complex orders may require additional lead time, and availability can become limited during busy periods.
If you have a specific event date, we recommend reaching out as early as possible to reserve production capacity.
Yes, rush orders may be available depending on our production schedule and the requirements of your order.
Because every order is baked fresh from scratch and requires dedicated production time, rush availability is assessed on a case-by-case basis. If your event falls within our standard lead time, please contact us as soon as possible and we'll let you know whether we can accommodate it.
We recommend beginning your corporate holiday order planning as early as possible. Our holiday production calendar fills significantly earlier than during other times of the year, particularly for larger-volume orders and orders requiring Canada-wide shipping.
You do not necessarily need to have every detail finalized when you first reach out. For larger holiday programs, we can begin planning your order while final quantities, shipping addresses or other details are being confirmed.
Visit our Corporate Holiday Gifting page for holiday-specific products and planning information.
Order quantities may be adjusted before production begins, subject to availability and the requirements of your order.
If you need to change your quantity, please contact us as soon as possible. Once ingredients, packaging, artwork or production have been allocated to your order, we may not be able to accommodate reductions or additions.
Any changes to quantity may also affect volume-based pricing, packaging requirements and the final order total.
Submitting an order request does not automatically reserve production capacity or confirm your order.
After receiving your request, we'll review your order details and artwork and provide a digital proof and customized estimate. Your order is confirmed once the required approval and payment arrangements have been completed.
For a complete overview, visit our How to Order page.

Products & Order Minimums

A Worthy Cookie specializes in professionally branded desserts created for corporate gifting, conferences, employee recognition, promotional initiatives and business events.
Our core branded products include Logo Sugar Cookies, Logo Macarons and Branded Cupcakes. We also offer DIY Cookie Decorating Kits, Just-Iced Sugar Cookies, seasonal corporate gifting options and mobile Cookie Decorating Classes & Workshops.
Product availability varies by location. Logo sugar cookies and DIY kits can be shipped across Canada, while macarons and cupcakes are available for pickup and local delivery in Edmonton & Area.
Minimum order quantities vary by product and packaging option.
Logo Sugar Cookies have a minimum order of 50 cookies, while Branded Cupcakes have a minimum order of 48 cupcakes. Minimums for Logo Macarons, DIY Cookie Decorating Kits, Just-Iced Sugar Cookies and specialty packaging options vary by product.
Current minimum quantities and volume-based pricing are available in our Product Planning Guides and Shop.
Yes. We offer volume-based pricing on many of our products, with the per-unit price decreasing as order quantities increase.
Volume pricing is particularly beneficial for conferences, employee appreciation programs, promotional campaigns, corporate gifting and multi-location initiatives requiring larger quantities.
Pricing tiers vary by product and packaging option. Visit our Product Planning Guides or Shop to review current pricing.
All of our desserts are baked fresh from scratch in our licensed bakery in Sturgeon County, Alberta, just north of Edmonton.
We use premium ingredients and prepare our cookie doughs, royal icing, cupcakes, buttercreams and macaron components in-house. Our focus is food first: flavour, texture and freshness are considered alongside professional presentation and branding.
We use quality Canadian ingredients whenever possible and prepare each order specifically for our clients rather than purchasing pre-made desserts for branding.
Flavour options vary by product.
Our signature sugar cookies feature a buttery vanilla cookie with vanilla royal icing. Logo Macarons are available in a selection of French macaron flavours, while Branded Cupcakes are available in a variety of cake and buttercream combinations.
Current flavour selections are outlined in the applicable Product Planning Guide or product listing.

Artwork, Logos & Digital Printing

We can print company logos, branded graphics, photographs, QR codes and other approved artwork directly onto our desserts using professional edible printing.
For the best result, we recommend providing your primary logo or artwork on a clean background whenever possible. Our team reviews every new branded image before production and will recommend adjustments if needed to help achieve the best possible printed result.
We can work with most common image file formats. For best results, we recommend a high-resolution image of at least 100 KB whenever possible.
Images between approximately 50–100 KB may still be suitable depending on the artwork, but very small or low-resolution files can affect print quality.
If you're unsure whether your artwork will work, simply upload the best-quality version you have. We'll review it as part of our complimentary artwork review and let you know if a different file is required.
Yes. A digital proof is provided for approval before production begins.
We review your artwork, determine the best placement and proportions for the selected product, and prepare a digital proof so you can see how your branding will be presented.
Production begins only after the required artwork approval has been received.
We make every effort to reproduce your brand colours as accurately as possible; however, exact colour matching cannot be guaranteed with edible printing.
Colours can appear differently when printed with edible inks onto food surfaces compared with how they appear on a digital screen or in traditional commercial printing. We colour-test and optimize new artwork as part of our production setup to achieve the best possible result.
Our team recommends the cookie shape and proportions that best complement your artwork and maximize the available printable area.
Once you've selected your preferred cookie size, we review the proportions of your logo or graphic and determine which available shape will provide the strongest presentation. Depending on the artwork, this may include a square, rectangle, hexagon or circle. Circles are available for Large and XL cookies.
Your recommended cookie shape will be shown on your digital proof before production.
Yes. Multiple logos or branded images can be included within the same order, provided they are suitable for the selected product and printing format.
Upload the artwork you would like included when submitting your order request. We'll review the images and confirm how they can best be incorporated into your order.
If your order includes several organizations, sponsors, departments or branded graphics, we're happy to help determine the most practical approach.
A one-time Digital Image Setup Fee of $29.98 + GST applies to each new branded image per order. If an order includes multiple new branded images, only one Setup Fee is applied.
This fee covers the preparation of your artwork for edible printing, including colour testing, print optimization and production setup to achieve the best possible result.
Once a branded image has been set up, the Digital Image Setup Fee is waived on future orders using the same artwork.

For more information about artwork approval, estimates and our production process, visit How to Order.

Pricing & Volume Discounts

Pricing is based on the product, quantity, packaging option and any applicable dietary modifications or other order requirements.
Many of our products use volume-based pricing, so the per-unit price decreases as order quantities increase. Current pricing and available configurations can be reviewed in our Product Planning Guides and Shop.
Once we review your submitted order details and artwork, we'll provide a customized estimate before your order is confirmed.
We do not offer a separate wholesale pricing program. Instead, we offer volume-based pricing on many of our products, with increasingly competitive per-unit pricing at higher quantities.
This pricing structure is designed to support larger corporate orders, conferences, promotional campaigns, employee programs and other high-volume initiatives without requiring a separate wholesale account.
Contact us if you're planning a particularly large order and we'll be happy to help you determine the most suitable product and packaging options.
Yes. After reviewing your order request and artwork, we'll prepare a customized estimate outlining the applicable products, quantities, packaging and other order requirements.
Because our orders can vary considerably in quantity, packaging and production requirements, we use a customized estimate rather than an automatic online checkout.
You'll have an opportunity to review the estimate and digital proof before your order proceeds to production
We accept e-transfer, direct deposit and company cheque. Credit-card payment is also available and is subject to a 3% processing fee.
Net 30 payment terms may be available for approved corporate clients. Payment requirements and instructions will be outlined with your estimate and invoice.
GST is generally not charged on our dessert products. Under applicable tax rules, qualifying bakery products sold in quantities greater than five are zero-rated for GST purposes. Since our minimum order quantities are well above this threshold, GST is not typically charged on the desserts themselves.
GST does apply to taxable services and certain add-ons, such as our Digital Image Setup Fee, delivery fees, Cookie Decorating Class fees and optional specialty packaging or embellishments, such as bows.
Your estimate and invoice will clearly identify any applicable GST.

Packaging Options

Packaging options vary by product and can range from efficient bulk packaging to individually packaged and gift-ready presentations.
Depending on the product, options may include bulk packaging, individually heat-sealed bags, individual clear boxes, multi-item boxes, gift boxes and other presentation formats.
Available packaging and current pricing are outlined in our Product Planning Guides and Shop.
Yes. Individually packaged options are available for many of our branded desserts.
Individual packaging is particularly popular for conferences, trade shows, employee appreciation, corporate gifting and events where desserts will be distributed to guests individually.
Packaging options vary by product. Our Product Planning Guides provide detailed information about the formats available for each dessert.
Yes. Individually packaged desserts include an ingredient label where applicable.
This makes individually packaged options particularly convenient for corporate events, conferences and workplace distribution.
Yes. We offer several presentation options suitable for corporate gifting, client appreciation, employee recognition and other business initiatives.
Depending on the product, options may include individual clear boxes, multi-item boxes and gift-box configurations. Optional finishing details may also be available to enhance the presentation.
If you're unsure which format is best for your budget, quantity and distribution method, we're happy to recommend an appropriate option.
Yes. Decorative ribbon or bows may be available as an optional packaging upgrade, depending on the product and order requirements.
These finishing details can be particularly effective for corporate gifting or special presentation requirements. Additional charges apply, and availability will be confirmed with your estimate.

Dietary-Friendly Options & Allergens

Yes. Dietary-friendly options are available for many of our products, including Gluten-Friendly + Dairy-Friendly and Vegan options.
Availability varies by product, and dietary modifications can often be applied to only the portion of an order that requires them rather than the entire order.
Please identify any dietary requirements when submitting your order so we can confirm the available options for your selected product.
Available dietary modifications vary by product.
Logo Sugar Cookies are available in Gluten-Friendly* + Dairy-Friendly* and Vegan-friendly *options. Logo Macarons are naturally made without gluten-containing ingredients, with a Non-Dairy* vanilla filling available. Branded Cupcakes are available in Gluten-Friendly* and Vegan-friendly* options.
Some dietary options may have minimum quantities or flavour limitations. We'll confirm the applicable options when reviewing your order. *As a licensed kitchen, we handle various ingredients and other potential allergens on-site with a possibility of ingredients cross-contact.
Yes. A 33% dietary modification surcharge applies to the portion of the order requiring a dietary-friendly modification.
You do not need to modify your entire order if only a portion of your guests require a dietary-friendly option. We'll clearly identify any applicable dietary modification charges in your estimate.
No. A Worthy Cookie is not a gluten-free, nut-free or allergen-free facility.
Our bakery works with ingredients containing common allergens, including wheat, dairy, eggs, nuts and other ingredients. Although we take care when preparing dietary-friendly products, cross-contact is possible and cannot be eliminated or guaranteed against.
Our dietary-friendly products are intended for clients seeking ingredient modifications and may not be appropriate for individuals with severe allergies or medical dietary restrictions.
Because our bakery is not an allergen-free facility and cross-contact is possible, we cannot guarantee that any product is free from a particular allergen.
If you have questions about ingredients or a specific dietary requirement, please contact us before ordering. We can provide information about available product modifications so you can determine whether they are appropriate for your guests.
When an order includes both standard and dietary-friendly desserts, we can identify the modified products to help distinguish them from the remainder of the order.
The method used will depend on the product and packaging format. Please let us know if dietary-friendly products need to be distributed separately or clearly identified for your event.

Pickup, Local Delivery & Canada-Wide Shipping

We offer local delivery throughout Edmonton & Area.
Delivery availability and fees are based on the delivery location and order requirements and will be included in your estimate.
For orders outside our local delivery area, eligible products can be shipped across Canada.
Our sugar cookies and DIY Cookie Decorating Kits can be shipped across Canada.
This includes Logo Sugar Cookies, Just-Iced Sugar Cookies and seasonal sugar cookie products, as well as our DIY Cookie Decorating Kits.
Logo Macarons and Branded Cupcakes are available for local pickup or delivery in Edmonton & Area only due to their freshness and handling requirements.
If you're planning a Canada-wide corporate gifting, promotional or multi-location program, our team can help recommend the most suitable product and packaging format for shipping.
Yes. Orders can be picked up from our bakery in Sturgeon County, just north of Edmonton, by appointment during our regular business hours.
Pickup instructions and timing will be confirmed with your order.
We recommend scheduling shipped orders to arrive several days before they are required whenever possible.
Sugar cookies have an extended shelf life when stored properly, so an early arrival provides additional flexibility and reduces the risk associated with unexpected courier delays.
If your cookies are intended for a specific event or distribution date, we can also include a “Do Not Open Before” label on the shipment when appropriate.
We cannot guarantee a specific arrival date for orders shipped by third-party couriers.
We carefully plan production and shipping around your required date, but courier transit times can be affected by weather, service disruptions and other circumstances outside our control.
For this reason, we recommend allowing additional transit time and scheduling delivery several days before your event whenever possible.
Yes. Eligible products can be shipped to multiple addresses across Canada for corporate gifting, employee recognition and other multi-location initiatives.
Shipping fees and requirements vary based on the number of destinations, quantities and delivery locations. If your order requires shipping to multiple locations, please let us know when submitting your request. To calculate shipping costs, we'll need the postal code and the product quantity and specifications for each destination, as these details determine the weight and dimensions of each shipping box and, therefore, the shipping cost.
Once an order has been transferred to a third-party courier, transit and delivery are subject to the courier's service conditions and circumstances outside our direct control.
We reduce this risk by recommending early delivery whenever possible and by packaging our shippable products appropriately for transit.
If an unexpected shipping issue occurs, please contact us and we'll assist with reviewing the available tracking information and next steps.

Freshness & Storage

Shelf life varies depending on the type of sugar cookie:
Classic Sugar Cookies: up to 3 months
Gluten-Friendly + Dairy-Friendly Sugar Cookies: up to 1 month
Vegan Sugar Cookies: up to 2 weeks
These shelf-life guidelines apply when the cookies are individually heat-sealed and stored properly at room temperature in a cool, dry place away from direct sunlight, heat and humidity. Refrigeration is not required.
The extended shelf life of our Classic Sugar Cookies makes them particularly well suited to advance delivery, Canada-wide shipping, conferences, corporate gifting and multi-location programs.
Keep sugar cookies at room temperature in a cool, dry place until you're ready to distribute or serve them.
Avoid refrigeration, direct sunlight, excessive heat and humidity. Keep individually packaged cookies in their original heat-sealed packaging until needed.
If you're ordering Gluten-Friendly + Dairy-Friendly or Vegan Sugar Cookies, be sure to consider their shorter shelf life when planning your production, shipping and event dates.
Our French macarons are best enjoyed within approximately five days when properly refrigerated.
Keep macarons refrigerated in their packaging until shortly before serving. Because macarons require refrigeration and careful handling, they are available for pickup and local delivery in Edmonton & Area rather than Canada-wide shipping.
Our cupcakes are best enjoyed on the day they are picked up or delivered.
They can be served the following day when stored properly, but for the best flavour, texture and overall quality, we strongly recommend serving them the same day as pickup or delivery.
If your cupcakes need to be stored overnight, we'll provide appropriate storage instructions based on your order.
DIY Cookie Decorating Kits can be stored either at a cool room temperature or refrigerated until you're ready to use them.
Keep all components in their original packaging and away from direct sunlight, heat and humidity. Either storage method is suitable, so you can choose whichever is most convenient for your event or distribution plans.
Storage depends on the type of dessert you've ordered.
Sugar Cookies: That is a good thing! Keep them in their original packaging at room temperature in a cool, dry place away from direct sunlight, heat and humidity. Be mindful of the shorter shelf life of Gluten-Friendly + Dairy-Friendly and Vegan Sugar Cookies.
Macarons: Keep refrigerated in their original packaging until shortly before serving.
Cupcakes: Keep refrigerated if they need to be stored before your event. Cupcakes are best enjoyed on the day of pickup or delivery, although they can be served the following day when stored properly.
DIY Cookie Decorating Kits: Store at a cool room temperature or refrigerated, keeping all components in their original packaging until you're ready to use them.
For shipped sugar-cookie products, an early arrival is generally preferable because it provides additional protection against unexpected courier delays. When appropriate, shipped orders may also include a “Do Not Open Before” label to prevent the package from being opened or distributed prematurely.

About A Worthy Cookie

A Worthy Cookie is located in Sturgeon County, Alberta, just north of Edmonton.
From our licensed bakery, we serve organizations throughout Edmonton & Area with locally delivered branded desserts and ship our eligible sugar cookie products and DIY Cookie Decorating Kits across Canada.
No. A Worthy Cookie is a production bakery specializing in pre-ordered corporate desserts rather than a retail storefront.
All products are prepared specifically for confirmed orders, and local pickups are arranged by appointment from our bakery in Sturgeon County.
A Worthy Cookie specializes exclusively in branded desserts and experiences for businesses, organizations and corporate events. We no longer accept orders for birthdays, weddings or other personal celebrations.
Our services are designed for corporate gifting, conferences, employee recognition, promotional initiatives, business events, organizational milestones and other professional applications.
Our regular business hours are Monday through Friday, 9:00 AM to 3:00 PM. We are closed on weekends and statutory holidays.
Orders, emails and inquiries received outside business hours are reviewed during our next available business day.
The best way to contact us regarding an order is by email at hello@aworthycookie.ca or by submitting an order request through our website.
Providing your event date, approximate quantity, product preference and delivery or shipping requirements will help us respond with the most relevant information.
If you're ready to begin planning, visit our How to Order page for an overview of the ordering process.
We serve businesses and organizations throughout Edmonton & Area and across Canada, depending on the product selected.
Logo Macarons and Branded Cupcakes are available for pickup and local delivery in Edmonton & Area, while our eligible sugar cookie products and DIY Cookie Decorating Kits can be shipped to destinations across Canada.
For larger corporate programs requiring multiple locations, contact us with the postal code, product specifications and quantity required for each destination so we can assess shipping requirements and pricing.

Still Have Questions?

Every corporate order is a little different. If you haven't found the answer you're looking for, we're happy to help with product selection, quantities, packaging, shipping or other order requirements.

How to Order

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